Ksheeram

No Preservative A2 Milk Ice-Cream.

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Welcome to the official website of Ksheeram (www.ksheeram.com), operated by Ksheeram Ice Creams (“we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your access to and use of our website, mobile site, or any online service owned and operated by us. By using our website, you agree to be legally bound by these Terms. If you do not agree with any part of these Terms, please discontinue use of our services immediately.

1. Eligibility

By using our website, you confirm that:

  • You are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.
  • You have the legal capacity to enter into a binding agreement.
  • All information you provide is accurate, current, and complete.

2. Our Products and Services

Ksheeram offers a wide range of handcrafted, natural, and premium ice cream products available for viewing, inquiry, and purchase through our website. We reserve the right to:

  • Add, remove, or alter product offerings at any time.
  • Adjust pricing or promotional offers without prior notice.
  • Limit quantities per customer or order to ensure fair distribution.

All descriptions of products or product pricing are subject to change without notice, at our sole discretion.

3. Account Registration

While browsing does not require registration, certain services such as placing an order, subscribing to newsletters, or saving your favorite items may require you to create an account. By registering:

  • You agree to maintain the confidentiality of your login information.
  • You are responsible for all activities under your account.
  • You must notify us immediately if you suspect unauthorized access or a breach of security.

4. Order Processing and Payment

Orders placed through www.ksheeram.com are subject to confirmation and availability. We strive to ensure all orders are processed promptly. However, in rare circumstances:

  • Orders may be canceled due to inventory shortage, technical issues, or inaccuracies in product details.
  • Payment must be completed through our approved and secure third-party payment gateways.
  • We are not liable for any transaction failure resulting from bank or third-party provider errors.

You agree to provide current, complete, and accurate billing and shipping information for all purchases made through our site.

5. Shipping and Delivery

We aim to deliver all products in a timely and temperature-controlled manner to maintain quality and freshness. However:

  • Delivery times are indicative and may vary based on location, weather, and third-party courier efficiency.
  • Customers must ensure someone is available to receive the delivery at the provided address.
  • We are not responsible for delays caused by circumstances beyond our control, such as strikes, pandemics, or natural disasters.

6. Return and Refund Policy

Due to the perishable nature of our ice cream products:

  • We do not accept returns once the product has been delivered.
  • In the event of a wrong, damaged, or spoiled item being delivered, please contact our customer service within 24 hours, providing photo or video proof.
  • Upon investigation, we may offer a replacement or refund at our discretion. Refunds, if approved, will be processed within 7–10 business days.

7. Intellectual Property Rights

All content on this website—including but not limited to logos, product names, texts, graphics, images, videos, and software—is the sole property of Ksheeram Ice Creams and is protected under Indian intellectual property laws.

You may not reproduce, copy, sell, modify, distribute, or exploit any part of the website or its content without our explicit written permission.

8. User Conduct and Responsibilities

By using our website, you agree not to:

  • Post or transmit any content that is illegal, offensive, defamatory, or misleading.
  • Interfere with the website’s performance or attempt unauthorized access to our servers.
  • Use any data mining, robots, or similar data gathering tools.

Violation of these terms may result in the suspension or termination of your access to our services and potential legal action.

9. Third-Party Links and Services

Our website may contain links to third-party websites or services that are not owned or controlled by Ksheeram. We do not endorse or assume responsibility for the content, policies, or practices of any third-party services. Users access third-party links at their own risk.

10. Limitation of Liability

Ksheeram shall not be held liable for:

  • Any indirect, incidental, special, or consequential damages resulting from the use or inability to use our services.

  • Any loss or damage due to unauthorized access to or alteration of your transmissions or data.

  • Damages resulting from downloading or accessing any material or information through our website.

Your sole remedy for dissatisfaction with the site or content is to stop using the website.

11. Indemnification

You agree to defend, indemnify, and hold harmless Ksheeram, its affiliates, and their respective officers, employees, and agents from and against any claims, liabilities, damages, losses, or expenses arising from:

  • Your use of the website or any breach of these Terms.
  • Any violation of applicable law or the rights of a third party.

12. Termination

We reserve the right to terminate or suspend your access to our website, without notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties.

13. Governing Law and Jurisdiction

These Terms and any disputes arising from them shall be governed by the laws of India. Any legal actions or proceedings related to the website shall be brought exclusively in the courts located in [Insert City, e.g., Dehradun], India.

14. Updates to Terms

We may update these Terms and Conditions periodically to reflect changes in our practices or for legal, operational, or regulatory reasons. It is your responsibility to check this page for updates. Your continued use of the site constitutes acceptance of the revised terms.